- 1PASSWORD TEAMS AND FAMILY ON SAME COMPUTER SOFTWARE
- 1PASSWORD TEAMS AND FAMILY ON SAME COMPUTER PASSWORD
“We had experienced a platform that just wasn’t reliable and this time around, we wanted to choose a community provider that could grow with us."Īt Vanilla, we know that migrating a community can be stressful but the 1Password team felt comfortable in the hands of Vanilla’s team. “Our customers are a huge part of our product development process so we wanted to ensure they had the ability to offer us insight and advice on where to bring 1Password.” "It was really important that we could create a space where our customers and our employees were able to share information that could help our support system in the long run." Vanilla fit 1Password’s needs like a glove! “ During our product development process, for example during beta tests, the community was meant to act as a tool to engage with customers, and it just wasn’t performing.”Īnswers in the community are automatically indexed within the platform - a key benefit of Vanilla - making it that much easier for users to find the answers they’re looking for, no matter how much time has lapsed. The 1Password team relies heavily on customer feedback to build their product and without a reliable, dedicated space for customers to offer their knowledge and advice, they found they were missing out.
The features Vanilla offered out-of-the-box proved that an online community could be both affordable and effective.
1PASSWORD TEAMS AND FAMILY ON SAME COMPUTER SOFTWARE
One of the top priorities of their search was to find a provider that could help them create this.Ĭompared with competitors, Vanilla topped the list of community software providers, but even as a standalone option, Vanilla was 1Password’s top choice. It was super important that they created a space their customers came to for support, but also came to engage with one another and the company. The 1Password team had experienced a bad fit solution and were ready to start their search with a comprehensive checklist.
The time had come to move on from their current provider they wanted a solution that could grow as 1Password would. 1Password was on the lookout for a better solution. It was time to find a solution to their pain points. The unstable community software was beginning to reflect poorly on the brand and have negative impact on brand-customer relationships. Customers weren’t getting efficient support. Their current space just wasn’t cutting it.Īs a vessel for support, 1Password’s current online community was failing at the most critical times. The team needed to find a software that could grow with the company and enable them to do better for their customers.ġPassword wanted to provide a space for customers to both connect with the brand and engage with one another. We just couldn’t continue this way.”ġPassword found they were underserving their customers without a stable platform to provide fast and efficient support, as well as a place to connect, interact, and engage. It’s the equivalent of an e-commerce shop failing on Black Friday. “ When the forum was most busy at the most critical time, it would stop working. However, they were using software that just wasn’t performing to the level they needed. Initially, 1Password saw their community as a way to provide support to their users. Mike Tselikman, Senior QA Specialist at 1Password The Challenges: An Ailing Solution The answer? Everyone, not just us folks working at the company.
“ Vanilla helps to humanize 1Password - it reminds our team of who 1Password is for and who it strives to serve.
The outcome of a Vanilla powered community has been exceptional! Along with deepening customer connections, finding new team members to add to the 1Password family - the 1Password community has 25,000 beta testers and helped to increase traffic by 108%. With high hopes for a great software, they were excited to get their Vanilla community up and running. The team was excited to finally have a platform that was reliable and that could help them really connect with their customers. They sought a software that could enable their own growth, provide stability to their brand and customers, and that could provide an excellent level of support and experience for their customers. The solution keeps customer data secure without compromising convenience or productivity.Īfter building a community forum with another provider, 1Password felt it was time to move on due to platform instabilities,Īs 1Password grew, they wanted to ensure their community could grow with them.
1PASSWORD TEAMS AND FAMILY ON SAME COMPUTER PASSWORD
Founded in 2006, 1Password has surpassed competitors to become the market leader in password management.
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